A Few Things Before We Start.

Your Vehicle's Existing Condition

Every car has a history, and not every scratch, stain, or worn-out part can be fixed with a detail.

Before we begin, please understand that your vehicle may already have:

• Scratches, swirl marks, oxidation, or paint damage.
• Stains, discoloration, or worn upholstery.
• Faded, cracked, or brittle plastics and trim.
• Loose, damaged, or aging components.
• Previous repairs or modifications that may affect how surfaces respond to cleaning.

Some existing imperfections may become more noticeable after a vehicle has been thoroughly cleaned.

We aren't responsible for damage or defects that were already present before our service or that were not caused by our work.

Please let us know about any fragile areas, previous repairs, or existing issues before we get started.

Understanding the Detailing Process

Professional detailing involves specialized equipment, cleaning products, water, chemicals, and sometimes machine polishing.

We use reasonable care and appropriate techniques, but every vehicle's materials and condition are different.

Certain surfaces, particularly older paint, previously repaired panels, delicate trim, and aging interior materials, can be more sensitive to cleaning or treatment.

We'll do our best to identify potential concerns before beginning work. If we notice something that could affect the results or create an unusual risk, we may discuss it with you, adjust the service, or recommend leaving that area untreated.

Stains, Odors & Interior Cleaning

We love a good interior transformation, but some stains and odors have been around longer than we'd like.

While we work hard to get the best possible results, complete removal isn't always possible.

Things like:

• Deep-set stains and spills.
• Pet odors and heavy pet hair.
• Smoke and other persistent smells.
• Permanent discoloration.
• Bleach marks, chemical damage, or worn fabric.

may not be fully removable, even with professional treatment.

Some odors can also return when their source is embedded deep within carpets, cushions, or other materials.

We'll always aim for the best results the condition of your vehicle reasonably allows, but we cannot promise that every stain, odor, or imperfection will disappear.

Engine Bay Cleaning

Engine bay detailing is available with qualifying services and upgrades.

We take precautions when cleaning around sensitive components, but engine compartments contain electrical connections, wiring, sensors, and mechanical parts that may be vulnerable, especially on older or modified vehicles.

Please tell us about existing electrical issues, exposed wiring, aftermarket modifications, or known mechanical problems before this service.

We may decline or modify engine bay cleaning when we believe certain areas cannot be treated safely.

By selecting this service, you acknowledge that engine bay cleaning involves working near sensitive vehicle components and that pre-existing defects or vulnerabilities can create additional risks.

Damage & Responsibility

We treat your vehicle with respect, whether it's your daily driver or your weekend dream car.

However, DetailedbySB isn't responsible for problems that already existed or that weren't caused by our services, including:

• Pre-existing scratches, paint damage, or corrosion.
• Loose, brittle, deteriorated, or previously damaged components.
• Defects resulting from earlier repairs or modifications.
• Mechanical or electrical failures unrelated to our work.
• Existing material deterioration that becomes visible during cleaning.

If we discover a concern during the appointment, we'll make a reasonable effort to communicate it with you.

These terms do not remove any responsibility DetailedbySB has for damage caused by its own conduct where liability cannot legally be excluded.

Pricing & Vehicle Condition

Our listed prices are starting prices based on the selected service and vehicle category.

The final cost may vary depending on the vehicle's condition and the amount of work required.

For example, excessive dirt, severe staining, heavy pet hair, or unusually time-consuming cleaning may require additional treatment.

We'll discuss any additional charges with you and get your approval before performing extra paid work.

No surprise add-ons without your approval.

Getting Ready for Your Appointment

We bring professional detailing equipment, including our own water and power, directly to your location.

To help us get started on time, please:

• Completely empty your vehicle of personal belongings and valuables.
• Remove important documents, cash, and fragile items.
• Make sure we have safe access to the vehicle.
• Provide enough space for our equipment and detailing work.
• Let us know about any existing damage or areas requiring special attention.

We're unable to guarantee the safety of loose personal items left inside the vehicle during cleaning. Please remove them beforehand.

Weather & Unexpected Delays

Because we're a mobile detailing business, weather and outdoor working conditions can sometimes affect appointments.

Heavy rain, unsafe conditions, restricted access, or unexpected circumstances may require us to adjust or reschedule a service.

If that happens, we'll communicate with you and work toward another available appointment time.

Our Commitment to You

We want you to be happy with the work we do.

If something doesn't look right or you have concerns about your service, please reach out and let us know.

We take customer feedback seriously and will review reasonable concerns so we can work toward an appropriate resolution.

Our goal is simple: provide quality detailing, communicate clearly, and make you feel confident trusting us with your vehicle.